Eden Schwartz

Shipping & Returns

Shipping
Your package will be delivered within 1 to 3 work days after placing your order. We ship all our packages with Post.nl en upon delivery you may be asked for a signature. Should you not be present to accept the package, then the delivery service will leave a notice for you with information on how and where you can collect the package. It is also possible that the delivery service will make two more attempts to deliver the package to you. Please note that we are unable to change a delivery address after the order has been shipped. Furthermore we do not reship a package again if you have been unable to accept delivery of the package.
 
Shipping costs
Shipping costs within the Netherlands € 7.00 per order, a maximum of 5 items.
Shipping costs to Belgium € 10.00, a maximum of 5 items. 
Shipping costs outside the Netherlands and Belgium available on request.
 
Returns
If for any reason you are not satisfied with your online purchase, then you can return the unused items, at your own cost, within 30 days of delivery. The items must be returned undamaged and with all labels attached.
 
If you wish to return an order, please fill out the entire return form enclosed in your order and attach it to your package. Ship the package to the following address: 
 
Eden Schwartz BV
Postbus 77831
1070LK Amsterdam
Netherlands
 
Please note: Always state the order number when returning any items to us.
 
All products are inspected upon return. All products must be returned undamaged with all labels attached. Any articles of clothing that are damaged or in an unacceptable state, will be returned to you. Within 14 days a refund for the returned goods will be deposited into the bank account used for the original purchase. Any shipping costs are at your own expense. We do not accept responsibility for articles of clothing that have been erroneously returned to us. We advise you to use a delivery service that insures all packages to the value of the products you return to us, and/or gives you a delivery notice.
 
After your goods have been returned to us in a saleable state we will refund the purchase price, including the delivery charges within 14 days into your bank account. When you wish to exchange an item Eden Schwartz BV will pay the delivery charges for the first reshipment. 
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